MAROC ACCESSIBLE

Terms & privacy

These terms govern the equipment rental, adapted transport and stays booked with Maroc Accessible (TPMR Maroc & Maroc Destination Santé). They are restated with every booking confirmation.

1. Purpose

Maroc Accessible rents adapted medical equipment (PMR electric scooters, manual and electric wheelchairs, medical beds, patient lifts, oxygen therapy equipment and accessories), provides transport adapted to people with reduced mobility and organises accessible stays in Morocco. Services are granted on a personal basis, for a set duration and for use in accordance with these terms.

2. Booking and confirmation

Bookings are made through this site's form, on WhatsApp at +212 661 46 91 44 or by phone. They are confirmed after checking the availability of the requested equipment, vehicle or stay. The client provides their name, e-mail, dates, city and delivery or pickup address.

3. Prices and payment

Rental prices shown on this site are in dirhams (MAD), per week and per month. Adapted transport and stays are priced by free personalised quote. Payment is made on delivery or pickup, or as agreed during confirmation. No charge is made before our confirmation.

4. Delivery and pickup

Equipment delivery and pickup are offered in our covered areas (Agadir, Marrakech, Casablanca, Fez, Tangier) at the airport, hotel, riad or home, by appointment and within 24 hours. The equipment is explained and adjusted on site at handover. For transport, the driver waits at the agreed meeting point and assists with boarding.

5. Use of the equipment

The client agrees to use the equipment with care, for personal use only, without sub-renting it or lending it to an unauthorised third party. The maximum authorised weight stated for each model must be respected.

6. Safety

The client follows the highway code and the caution rules specific to the equipment used. The battery is charged only with the charger provided. Any dangerous behaviour or clearly unsuitable use may end the rental without refund.

7. Insurance and cover

Riding is covered for the whole rental, within the limits of the guarantees taken out. Equipment is serviced, cleaned and charged before every delivery, and routine maintenance is guaranteed during the rental. Damage resulting from abnormal use, gross negligence or an offence is not covered.

8. Deposit

A deposit of 2,000 to 10,000 MAD depending on the equipment may be requested at handover, by card pre-authorisation or in cash. It is returned in full at the end of the rental, after inspection of the equipment and its accessories.

9. Cancellation and changes

A cancellation announced at least 48 hours before the service starts is free of charge. Dates can be changed subject to availability. If you return the equipment late, let us know as soon as possible: the rental is extended subject to availability, at the usual rate and without surprise penalties.

10. Breakdown and assistance

In case of breakdown or technical problem, contact our 7-day assistance: a technician will come to where you are staying to repair the equipment or replace it quickly.

11. Theft, loss or damage

Any theft, loss or damage must be reported to Maroc Accessible immediately. Depending on the circumstances, repair or replacement costs may be charged to the client.

12. Liability

Maroc Accessible ensures that equipment and vehicles are serviced and match their description. The client remains responsible for their use of them throughout the service.

13. Personal data & privacy

Information sent through this site is used only to organise and follow up your service. Requests are stored server-side, are never displayed publicly, resold, or used for other purposes without your consent. This site uses Google Analytics to measure its audience in aggregate form. To exercise your rights of access, correction or deletion, contact us at contact@tpmr-maroc.com or contact@marocdestinationsante.com.

14. Legal notice

Publisher: TPMR Maroc SARL, Rue Farhat Hachad, Cité Dakhla, Agadir — Agadir Trade Register no. 64001 — Transport licence 2893/TOUR/2025; and Maroc Destination Santé, 7 rue Al Farabi, 85000 Agadir. Phone: +212 661 46 91 44. E-mails: contact@tpmr-maroc.com — contact@marocdestinationsante.com.

15. Applicable law

These terms are governed by Moroccan law. In case of dispute, the parties will seek an amicable solution first, before any action before the competent courts of Agadir.