MAROC ACCESSIBLE

Frequently asked questions

Everything you need to know before booking. A question that is not here? Message us on WhatsApp or by e-mail — we reply quickly.

Who are your services for?

Anyone with reduced mobility or a disability, seniors, and their companions: after an operation, during recovery, for an accessible holiday in Morocco, or to temporarily replace a wheelchair.

Which cities do you cover?

We are based in Agadir and we operate in Agadir, Marrakech, Casablanca, Fez, Tangier, Essaouira, Ouarzazate and Merzouga — for airport transfers, equipment delivery and adapted stays.

How do I book?

Through this site's form, in 4 short steps, or directly on WhatsApp at +212 661 46 91 44. We check availability, then confirm with you personally. No online payment is requested when booking: payment is made on delivery, or as agreed during confirmation.

Do I need a licence to drive a PMR electric scooter?

No. Mobility scooters are driven without a licence, at limited speed, suited to sidewalks and pedestrian areas. On delivery, we explain how to drive it and the safety rules, and we adjust the scooter to your size.

What range can I expect from a scooter?

Depending on the model, expect 20 to 55 km of range. It depends on the weight carried, the terrain and the temperature: tell us your daily trips and we will advise the right model.

Where and when is the equipment delivered?

At the airport, hotel, riad or your home, within 24 hours in our covered areas. Delivery and pickup are by appointment: we install and adjust the equipment on site, and explain how to use and charge it.

What are the rental prices?

Prices are shown in dirhams on this site, per week and per month — for example the electric scooter at 999 MAD per week and 1,899 MAD per month, the manual wheelchair at 299 MAD per week. Adapted transport and stays are priced by free personalised quote, depending on the trip and duration.

Is a deposit required?

Yes, depending on the equipment: between 2,000 and 10,000 MAD, by card pre-authorisation or in cash on delivery. It is returned in full as soon as the equipment comes back in good condition, after inspection.

Can I cancel or change my booking?

Yes. A cancellation announced at least 48 hours before the service starts is free of charge. Dates can also be changed subject to availability — let us know as early as possible.

What happens if the equipment breaks down during the rental?

Our technical assistance operates 7 days a week: contact us and a technician will come and repair the equipment where you are staying, or replace it quickly, so you are never left stranded.

Is the equipment insured and maintained?

Yes: every scooter and wheelchair is serviced, cleaned and charged before delivery, and riding is covered for the whole rental, within the limits of our guarantees. Safety accessories are included.

Which vehicles are used for adapted transport?

Peugeot Boxer L4 H2 with hydraulic lift (several wheelchairs), Renault Trafic with lift and Mercedes Vito with side ramp. All are air-conditioned, driven by trained drivers, and available 24/7.

Do you offer stays across several cities?

Yes: build your circuit city by city in the form — for example Marrakech 3 days, Agadir 2 days, Erg Chebbi desert 1 day — with the number of days for each stop. Adapted transport, equipment and support follow your itinerary.

How is my personal data handled?

Your requests are stored server-side, are never displayed publicly or resold, and are only used to organise your service. To exercise your rights of access, correction or deletion, contact us by e-mail.

Real people, ready to listen.